EMDR Therapy Training Course Cancellation and Grievance Policy

In a perfect world, every workshop we schedule would happen as planned and every person who registers would be able to attend.  However, we acknowledge that its not a perfect world and as such, the following policies will guide our collective expectations when things don’t go according to plan.

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Cancellation by Registrants:

1. Cancellations by registrants must be received in writing via email to info@emdrTrainingCenter.com, from the email address used during registration. Only the original registrant may request a cancellation.
2. The “cut off date” is 14 days (2 weeks) prior to the first day of the training.
3. There is a $300 non-refundable deposit.   Registrants that cancel before the “cut off date” will be a given a refund of their payment minus the $300 deposit.
4. If you do not qualify for this course (see Eligibility) your registration will be canceled and your tuition refunded (MINUS the deposit).  Please confirm your eligibility status BEFORE you register.
5. Registrants that cancel on or after the “cut off date” will not be given a refund but will receive a $300 credit toward a potential future Training.
6. Refunds will be provided by the original means paid. If you paid by credit card, the refund will be given on that original credit card. If you paid by check, the refund will be by check, please include your current mailing address in your refund request.
7. The registration fee includes group consultation (10 hours), which must be completed within 6 months of the training.  Should the trainee be unable to participate in scheduled consultation, it may be possible to schedule additional individual or group consultation by an ETC Approved Consultant at an additional fee.
8. Attendees are responsible for signing in and out of each training day and attending the training in its entirety in order to receive the  Continuing Education credits available for the training. No partial CE credit will be given. No exceptions will be made.
9. There are no refunds for partial attendance, non-attendance or non-participation of the training.

Changes or Cancellation of Scheduled Training by EMDR Training Center:

ETC reserves the right to substitute faculty or cancel and reschedule a training due to low enrollment or unforeseen circumstances. In the event that the dates of a training need to be changed or the training is cancelled, registrants will be notified as soon as possible.  The registrant may have the ability to be transferred to a future training, provided it is not sold out.  Registrants may also request a full refund (less any payment processing fees) which will be provided within 10 business days.  Refunds cannot be made by ETC for lodging, airfare, or any other expenses related to the training.

Grievance Policy:

The EMDR Training Center, LLC seeks to ensure equitable treatment of every person and to make every attempt to resolve grievances in a fair manner.  Please submit a written grievance via email to info@emdrtrainingcenter.com.  All grievances will be addressed to the best of our ability in order to prevent further and future problems.